customer satisfaction

Why the collections industry is embracing change

The debt collection industry is embracing change in a way that may be surprising to outsiders. You might imagine that old hands are being dragged, kicking and screaming, towards regulation by the new Financial Conduct Authority from next year. And it’s fair to say, as consultant Rob Levick of UKDCA argued recently in CCR Magazine, that the arrival of the FCA ‘is forcing a re-examination of what is, and is not, accept
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