The basis of all Contracts and written Agreements are all tied to Terms & Conditions; and at this time of year in particular, do you know your rights under the T & Cs of the goods and services you have purchased
Accountants & Solicitors have Letters of Engagement, which are their Contracts and Terms, and they are governed by either the ACCA or the Solicitors Law Society. Many businesses belong to an association or are “tied” to an association such as the Federation of Small Businesses, Federation of Master Builders, Federation of Plumbers and even networking groups. All of these are able to supply their members with a form of Contract and Terms and Conditions; but, Contracts and T & Cs are personal to your own business and should suit your needs.
Instructing an expert in Contracts and Terms & Conditions should be part of your capital outlay when commencing a business or reviewing them at regular intervals.
Many of the debts we are instructed to collect are caused by our client not having a proper Contract & Terms; and if litigation is necessary, it makes life a lot easier in presenting a claim before a Judge.
Often we are instructed to recover debts for goods and/or services supplied to clients or customers where there is no agreement or contract to support the claim. This in itself is not an ideal situation, but it is not impossible to recover monies from these type of outstanding account; which is why I started this article about Contracts, Agreements and Terms & Conditions.
Your own rights as far as goods purchased are concerned are protected under the Consumer Rights Act which came into operation on 1 October 2015. This replaced the Sale of Goods and the new Act now gives you completely new rights when you buy digital content. This does not in any way nullify your Warranty.
As a general tip, to get a refund on a faulty item, you must reject it within a reasonable time after purchase – usually three to four weeks.
If you want to discuss any matter regarding these subjects, please contact firstname.lastname@example.org