Can you guarantee that you will recover my money?

No! No reputable collection agency can offer that guarantee, but if we are unable to collect it - no one can.

Do I have to pay you any money up front and how much will it cost me?

NO and ABSOLUTELY NOTHING! As we offer a strictly  "no collection no commission" service, Costs are only incurred if it is necessary to issue legal proceedings, and this will not be initiated until we discuss it with you, and receive confirmation of your instructions.

Do you have to issue legal proceedings?

No! In most cases, we recover your accounts without the necessity of using court action.

How long will it take before I receive my money?

Regrettably there is no fixed time scale for recovery. It is not unusual to recover your account within two weeks, but if legal proceedings are involved, it has taken in a few cases, 18 months. 

Can I claim your charges from my debtor?

Only if recovering charges from a defaulter are in your terms and conditions. However, if you do not have any terms and conditions, we can advise you in formulating them.

Can I claim your charges if they are then put in my terms and conditions?

No, as you are bound by the terms and conditions that were in force at the time of the transaction or contract.

Can I claim interest?

Again, only if it is in your terms and conditions; but it still may be possible under The Late Payment of Commercial Debts Interest Act, which is currently at 8% above Bank of England base rate of 5.75%. However, if the claim requires court action, you can claim interest under the County Courts Act 1984, which is 8%. These interest rates are as at October 2007.

If it is necessary to issue legal proceedings, do I have to attend court.

Not if the claim is undefended. If it is defended you may be required to attend court. We will then prepare all the papers required and advise you throughout.